ActivSuite Refund, Cancellation & Return Policy

Aurumize Transformation Technologies and Solutions Private Limited ("Aurumize") provides the ActivSuite technology platform. In commercial operations:
• For ActivMarket: Participating merchants define their specific cancellation and return rules depending on the perishable or customized nature of goods.
• For ActivEvents: Event Organisers establish ticketing cancellation, reschedule, and refund terms.
• For ActivClub: Individual clubs govern member subscription and dining refund rules.
• For ActivSuite Platform Subscriptions: Software license and SaaS platform subscription fees paid directly to Aurumize are governed by the terms below.

• Activation & Setup Fees: One-time onboarding or setup fees are non-refundable once software provisioning, portal access, or merchant setup has commenced.
• Monthly / Annual Plans: If you cancel an active recurring subscription, cancellation takes effect at the conclusion of the current billing period. No prorated refunds are granted for mid-period cancellations unless required by mandatory consumer law.
• Service Malfunction: In the event of a verified systemic software failure that renders the platform entirely inaccessible for more than 48 consecutive hours, users may request a prorated credit or refund by contacting support@activsuite.org within 7 days of the incident.

• Event Cancellations: If an event is cancelled in its entirety by the Event Organiser, refund processing will be initiated in accordance with the Organiser's declared policy and settled via the payment provider.
• Visitor Rescheduling / Changes: Ticket transfers, name modifications, or date shifts are subject to the specific rules enabled by the respective Event Organiser.
• Unused Tickets: Unless expressly stated by the Event Organiser, tickets not redeemed or validated at the venue during the event window are non-refundable.

• Cancellation Window: Customers may cancel an order only prior to the Merchant accepting or commencing preparation (status: ORDER_PLACED). Once preparation begins (status: PREPARING), cancellations cannot be accepted for food, beverages, or perishable items.
• Defective or Incorrect Items: Customers must report damaged, spoiled, or missing items with photographic proof within 2 hours of delivery through the order portal or by calling +91-9123089553.
• Approved Refunds: When a Merchant approves a refund, the amount is credited directly back to the original source payment method (UPI, net banking, or debit/credit card).

Once a refund request is approved:
• UPI Refunds: Usually reflect within 24 to 48 banking hours.
• Credit/Debit Cards & Net Banking: Processed by the independent Payment Provider within 5 to 7 business days, subject to your issuing bank's settlement cycle.
• Wallet / In-Platform Credits: If applicable, instant credit to your platform balance.

If you have not received an approved refund within 7 business days, please write to support@activsuite.org with your Order Reference ID, transaction date, and registered mobile number. Our team responds within 24–48 hours.