1. Corporate Disclosures
Company Name: Aurumize Transformation Technologies and Solutions Private Limited
Corporate Identity Number (CIN): U74110WB2015PTC206277
Registration Date: April 28, 2015
Registrar of Companies: RoC Kolkata, West Bengal
Corporate Website: https://www.aurumize.com
ActivSuite Platform: https://activsuite.org
Registered Office: Flat 905, Swastik 51/D Gariahat Road, Kolkata, West Bengal 700019, India.
2. Customer Care & Support
For questions regarding your orders, event passes, merchant account, or platform subscription:
• General Support Email: support@activsuite.org
• Telephone Support: +91-9123089553
• Support Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
• Standard Target Response Time: Within 24 to 48 hours.
3. Statutory Grievance Redressal Mechanism
In compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, Aurumize has designated a Grievance Officer:
• Grievance Officer: Bikram Vaskar Gangopadhyay (Director)
• Grievance Email: info@activsuite.org
• Postal / Physical Address:
Grievance Officer
Aurumize Transformation Technologies and Solutions Private Limited
Flat 905, Swastik 51/D Gariahat Road, Kolkata, West Bengal 700019, India.
• Acknowledgment TAT: Within 48 hours of receipt
• Target Resolution TAT: Within 30 days of receipt of grievance.
4. Payment Inquiries & Bank Escalation
If you have questions regarding payment settlements, card charges, or refunds processed via our platform, please cite your Order Reference ID or Payment Provider Transaction Reference Number when emailing support@activsuite.org.